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Ultra Success in the Business of Chiropractic

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Since I was fresh out of school toiling away in a leased basement with little more than a tattered brown table, two hands and a burning People saying thank youdesire to help, I have been told by the ‘old timers’ that your best patients will come as referrals from your current patients.

 

After 18 years in practice, I find myself often telling newer chiropractors that your best patients don’t come from the internet or some type of outside marketing…they come from existing patients that already love you.

 

It’s safe to say this premise has held true and likely always will.

 

And while your patients have friends and family they talk to about you all the time, the stumbling block is those people actually picking up the phone and scheduling an appointment.

 

In walks the all too often overlooked (on purpose by many I would venture to say) Patient Appreciation Day.

 

It’s no secret that a Patient Appreciation Day (PAD) is a great way to say thank you for trusting your health to our clinic. It’s also no secret that beyond that most PADs are nothing more than an expense for you and your clinic. READ MORE

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MarketingWhen working with chiropractors, one of the first questions I often ask is “What are you selling in your clinic?”

 

The initial response is something like “chiropractic care,” “the best care in town,” or even more commonly it is “well… so far chiropractic, vitamins, cold laser, massage,…”

 

I have to date never had a chiropractor give me the answer I was looking for without a little prodding on my part.

 

As you can probably guess, the answer is definitely not chiropractic or any other ‘treatment’ or ‘product’ you sell.

 

Your patients can get a comparable adjustment down the road. “No way!” you say?

 

Well between the incredible healing power that even a bad adjustment can have the population’s limited knowledge and understanding of chiropractic, I’m going to go out on a limb and say “Yes way.”

 

So if you’re not selling an adjustment, massage, weight loss or rehab care then what are you selling? READ MORE

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With just a few exceptions, the doctors I have found over the years to have the highest level of success are those that use some version or variation of a Day 1 / Day 2 procedure with all new patients.Doctor Showing Spine

 

Generally speaking the Day 1 procedure includes consulting with the patient about their condition and performing an examination.  The Day 2 procedure is when the report of findings (ROF) is delivered and a treatment plan is recommended.

 

And while many doctors have these procedures in place they are often still missing the triggers that spark a patient to not only accept but downright want the care that the doctor is proposing.

 

If your consultation and report of findings could use a refreshing boost for 2013, consider the following suggestions I have provided below taken from The Rich Doctor’s ROF – Effective, Ethical & Easy to Implement that will be released this week.

 

1.  Prize Yourself: Based on the ideas of Oren Klaff in Pitch Anything, you are the ‘prize’ not your patient. Don’t let the term throw you as egotistical. It simply means that instead of trying to convince the patient as to why they should take your recommended treatment, in the Day 1 consultation let them know you will be asking them questions to determine if you will be accepting their case in your office. By starting your Day 1 consultation with this mindset you will likely find that your case acceptance will improve considerably.

 

READ MORE

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In our current healthcare environment I am getting more and more phone calls and emails from chiropractors who are feeling the economic Massage Girlcrunch and looking for a way to expand their services and kick their practice into the next gear both in volume of patients and revenues generated.

 

While there are a lot of factors to look at and improve upon to give a clinic a boost, in this brief article I want to focus on one specific diversification option chiropractors can

 

- Implement very easily
- Use to ‘pump up’ the patient volume
- Make a lot of money with

 

Having employed around 200 massage therapists (MTs) in my career, it’s safe to say I have a fair amount of experience at hiring, training and profiting from their efforts.

 

READ MORE

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